Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? Singapore Management University (SMU) is seeking a proactive Project/Operations Assistant to join our Integrated Information Technology Services (IITS) team on a 6-month contract.
In this role, you will be the backbone of our project delivery, ensuring that technical requests are managed efficiently and workflows are optimized for our stakeholders. You will play a critical role in bridging the gap between project planning and execution, helping our team maintain high standards of service delivery in a fast-paced academic environment. This position offers a fantastic opportunity to gain hands-on experience in IT operations management within one of Singapore's leading universities.
We are looking for a highly organized individual who thrives in a collaborative environment and can manage shifting priorities with ease. If you have a knack for data coordination, process improvement, and stakeholder communication, we want to hear from you.
Tanggung Jawab
- Coordinate daily project workflows and manage the increasing volume of IT-related service requests.
- Collaborate with cross-functional stakeholders to ensure timely execution of project milestones and deliverables.
- Maintain accurate project documentation, status reports, and communication logs.
- Monitor operational metrics and provide administrative support to the IITS project management team.
- Assist in identifying process bottlenecks and contribute to the improvement of internal operational workflows.
- Prepare meeting agendas, facilitate discussions, and document actionable outcomes for project meetings.
- Support user acceptance testing (UAT) coordination and administrative coordination for IT deployments.
Kualifikasi
- Diploma or Degree in Business Administration, Information Technology, or a related field.
- 1-3 years of experience in project coordination, office operations, or administrative support roles.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and collaboration tools like MS Teams.
- Strong organizational and time-management skills with the ability to handle multiple tasks simultaneously.
- Excellent verbal and written communication skills for effective stakeholder engagement.
- Ability to work independently as well as contribute effectively in a team-based setting.
- Prior experience in an IT department or academic environment is considered an advantage.