Deskripsi Pekerjaan
Are you an accomplished IT leader ready to drive strategic service delivery excellence? An exciting opportunity has arisen for a seasoned Project Service Delivery Head to join a dynamic organization based in the heart of Mandaluyong City, Metro Manila. This high-impact leadership role is responsible for steering the entire project and service delivery lifecycle, ensuring that operational KPIs and client SLAs are not just met but exceeded.
In this senior capacity, you will serve as the bridge between business objectives and technical execution. You will lead and mentor a diverse team of project managers and service delivery professionals, fostering a culture of continuous improvement and innovation. Your deep expertise in ITIL frameworks will be critical in optimizing incident, problem, change, and release management processes. You will also manage vendor relationships, oversee the service delivery budget, and provide strategic direction on service improvements that drive tangible business value.
The ideal candidate is a strategic thinker with a proven track record in managing complex, multi-site IT service operations. You possess exceptional stakeholder management skills and the ability to navigate high-pressure situations with composure and clarity. This role offers a competitive compensation package of ₱100,000 to ₱130,000 per month, along with the opportunity to make a significant impact on a major organization's digital transformation journey. If you are passionate about delivering world-class IT services and leading high-performing teams, we invite you to apply.
Tanggung Jawab
- Lead and manage the end-to-end delivery of IT projects and services, ensuring strict adherence to SLAs, KPIs, and quality standards.
- Develop and implement a strategic service delivery roadmap that aligns with overall business goals and client expectations.
- Manage, mentor, and scale a high-performing team of project managers, service desk leads, and technical specialists.
- Establish and enforce robust IT governance frameworks, driving maturity in ITIL processes (Incident, Problem, Change, Release, Asset).
- Drive Continuous Service Improvement (CSI) initiatives to enhance operational efficiency, reduce costs, and improve customer satisfaction.
- Act as the primary senior escalation point for complex client issues, ensuring rapid resolution and maintaining strong executive stakeholder relationships.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. An MBA is a strong plus.
- Minimum of 8-10 years of progressive experience in IT service delivery management, with at least 3-5 years in a senior leadership capacity.
- ITIL Expert or Managing Professional (MP) certification is highly preferred and strongly desired.
- Proven track record of managing large-scale, multi-site IT operations and complex project portfolios.
- Exceptional leadership, communication, negotiation, and stakeholder management skills are essential.
- Solid experience in P&L management, financial forecasting, vendor contract negotiation, and resource planning.