Deskripsi Pekerjaan
Join our dynamic hospitality team as a Property Operations & Reservation Administrator in Bandung. This pivotal role combines operational excellence with guest-focused service to ensure seamless property management and reservation experiences. You'll be the backbone of our daily operations, managing bookings, coordinating maintenance schedules, and maintaining accurate guest records while delivering exceptional customer interactions. Ideal for detail-oriented professionals passionate about optimizing property workflows and enhancing guest satisfaction through proactive communication and problem-solving.
In this position, you'll leverage organizational skills to balance multiple priorities while maintaining high standards of service. Your contributions will directly impact guest experiences and operational efficiency, making this perfect for individuals seeking growth in hospitality management. If you thrive in fast-paced environments and possess strong administrative capabilities, we invite you to apply and become part of our commitment to excellence in Bandung's vibrant tourism sector.
Tanggung Jawab
- Manage end-to-end reservation processes including booking confirmations, modifications, and cancellations
- Coordinate property maintenance schedules and oversee housekeeping operations
- Maintain accurate guest databases and reservation records in property management systems
- Handle guest inquiries via phone, email, and in-person with prompt resolution
- Prepare daily occupancy reports and operational performance metrics
- Collaborate with cross-functional teams to optimize guest experiences
- Ensure compliance with company policies and safety regulations
- Assist in onboarding and training new team members
Kualifikasi
- Minimum high school diploma; hospitality or business administration degree preferred
- 1-2 years experience in property management or reservation systems
- Proficiency with property management software (e.g., Booking.com, Airbnb, or equivalent)
- Strong written and verbal communication skills in Bahasa Indonesia
- Exceptional organizational skills with attention to detail
- Ability to multitask in fast-paced environment with minimal supervision
- Basic knowledge of hospitality industry standards and practices
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)