Deskripsi Pekerjaan
Are you a seasoned IT professional with a passion for leading high-performing teams? QubeApps is seeking a dynamic Protech/Application Support Assistant Manager to join our growing technology hub in Kepong. In this role, you will be the bridge between complex technical requirements and seamless project delivery, ensuring our ICT and Managed Services operations run at peak efficiency.
The ideal candidate will combine deep technical expertise with strong leadership skills to mentor junior staff, streamline internal IT processes, and uphold the highest standards of service delivery. If you are a problem-solver who thrives in a fast-paced environment and is committed to driving digital transformation, we want to hear from you.
Tanggung Jawab
- Lead and mentor the Protech and Application Support team to ensure high-quality service delivery.
- Plan and oversee the end-to-end execution of ICT and Managed Services projects.
- Act as the primary escalation point for complex technical issues and application performance problems.
- Collaborate with cross-functional departments to align IT solutions with business objectives.
- Implement and monitor IT operational KPIs to track service efficiency and team productivity.
- Develop and maintain comprehensive documentation for application workflows and support protocols.
- Drive continuous improvement initiatives to optimize internal IT infrastructure and support methodologies.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 4-6 years of experience in IT support, application management, or system administration.
- Proven track record in a supervisory or assistant managerial role within a tech-driven company.
- Strong knowledge of ICT infrastructure, cloud services, and enterprise application support.
- Excellent communication and stakeholder management skills in English and Malay.
- Proficiency in project management methodologies (e.g., Agile, ITIL).
- Ability to thrive under pressure while maintaining a detail-oriented approach to problem-solving.