Deskripsi Pekerjaan
Join Vivi Fook as a Public Area Supervisor and become the driving force behind exceptional customer experiences. In this dynamic role, you'll lead our team in maintaining a welcoming, efficient public space that reflects our brand's commitment to excellence. You'll oversee daily operations, train staff on customer service best practices, and implement strategies to enhance sales performance while ensuring safety and cleanliness standards are met. This position offers the opportunity to develop leadership skills in a fast-paced retail environment where your impact directly contributes to customer satisfaction and business growth.
Tanggung Jawab
- Supervise daily public area operations to ensure optimal customer experience
- Train and mentor staff on customer service protocols and sales techniques
- Monitor performance metrics and implement improvement strategies
- Resolve customer inquiries and complaints effectively
- Coordinate with cross-functional teams for seamless operations
- Conduct regular safety inspections and maintenance checks
- Prepare performance reports and action plans
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 2 years supervisory experience in retail/service industry
- Strong leadership and team management abilities
- Excellent communication and problem-solving skills
- Proficiency in basic computer applications
- Ability to work flexible hours including weekends
- Knowledge of local market and cultural preferences