Deskripsi Pekerjaan
Join our dynamic team as a Public Relations Club Lounge Manager at PT Tumbuh Sehat, where you'll be the cornerstone of our brand's image and guest experience. This pivotal role demands a strategic communicator who can craft compelling narratives while fostering genuine connections with high-profile clients. You'll orchestrate memorable interactions that elevate our brand perception, driving loyalty through personalized service and proactive engagement. In this fast-paced environment, you'll collaborate with cross-functional teams to align lounge operations with broader marketing objectives, ensuring every touchpoint reflects our commitment to excellence. The ideal candidate thrives in hospitality settings, balancing creativity with meticulous attention to detail to transform ordinary moments into extraordinary experiences.
Tanggung Jawab
- Develop and execute PR strategies to enhance brand reputation and guest loyalty
- Manage all guest interactions in the club lounge, ensuring premium service standards
- Build and maintain relationships with high-value clients and stakeholders
- Coordinate with marketing team to create compelling promotional content
- Monitor industry trends to identify opportunities for brand differentiation
- Train staff on exceptional customer service protocols and brand representation
- Analyze guest feedback to implement continuous improvement initiatives
Kualifikasi
- Bachelor's degree in Public Relations, Communications, Hospitality, or related field
- 3+ years experience in PR, guest relations, or luxury hospitality
- Proven track record in building client relationships and brand advocacy
- Exceptional communication skills with fluency in Bahasa Indonesia and English
- Strong event management and social media engagement abilities
- Strategic thinker with creative problem-solving capabilities
- Ability to thrive in high-pressure environments while maintaining professionalism