Deskripsi Pekerjaan
Join Yeong Chaur Shing Paper Mill, a leading manufacturer in the paper industry, as our Purchasing & Customer Service Specialist. This dual-role position offers a unique opportunity to contribute to both our procurement operations and customer satisfaction initiatives.
In this role, you will be responsible for driving efficiency and cost savings in our procurement process while ensuring exceptional customer service experiences. You'll work closely with our supply chain team to source high-quality materials at competitive prices, negotiate with vendors, and manage supplier relationships. Simultaneously, you'll serve as a key point of contact for our clients, addressing inquiries, resolving issues, and building strong relationships to enhance customer loyalty.
We offer a competitive salary package, comprehensive benefits, and clear pathways for career growth within our manufacturing organization. If you're a detail-oriented professional with strong communication skills and a passion for both procurement excellence and customer satisfaction, we encourage you to apply.
Join our team and become part of a company that values innovation, quality, and customer-centric approaches in every aspect of our operations.
Tanggung Jawab
- Source, evaluate, and select suppliers to ensure optimal pricing and quality of materials
- Manage procurement processes, including purchase orders, negotiations, and contract management
- Develop and maintain strong relationships with key suppliers and stakeholders
- Respond to customer inquiries promptly and professionally via phone, email, and in-person
- Resolve customer complaints and issues with empathy and efficiency
- Collaborate with internal teams to ensure seamless order processing and delivery
- Analyze purchasing data to identify cost-saving opportunities and process improvements
- Maintain accurate records of transactions, communications, and customer feedback
Kualifikasi
- Diploma or Degree in Business Administration, Supply Chain Management, or related field
- Minimum 2 years of experience in purchasing, procurement, or customer service roles
- Strong negotiation and communication skills with ability to build relationships
- Proficiency in Microsoft Office Suite and procurement software systems
- Excellent problem-solving abilities and attention to detail
- Knowledge of manufacturing industry and paper products preferred
- Ability to work independently and as part of a team in a fast-paced environment
- Fluency in English and Bahasa Malaysia; additional languages a plus