Deskripsi Pekerjaan
Are you a detail-oriented Quality Assurance professional looking to make a significant impact in the manufacturing sector? TempServ Pte Ltd is seeking a dedicated QA Engineer - Customer Quality to join our team in Loyang. In this pivotal role, you will act as the primary bridge between our production standards and customer satisfaction, ensuring that every Printed Wiring Board (PWB) product meets the highest global benchmarks for excellence.
You will be instrumental in maintaining strict adherence to IPC and ISO quality management systems. Beyond compliance, you will lead high-stakes root cause analysis (RCA) investigations, champion process improvement initiatives, and serve as the technical lead during customer audits and site visits. If you are a proactive problem solver with a passion for process integrity and continuous improvement, we want to hear from you.
Tanggung Jawab
- Lead root cause analysis (RCA) and implement corrective and preventive actions (CAPA) for customer quality complaints.
- Manage end-to-end customer liaison, ensuring transparency and technical alignment on product quality standards.
- Oversee IPC and ISO compliance protocols to ensure manufacturing processes meet international certification requirements.
- Conduct regular internal and external quality audits to identify gaps and drive operational excellence.
- Analyze quality data and performance metrics to identify trends and initiate process improvements.
- Collaborate with cross-functional teams to resolve production bottlenecks that impact product reliability.
- Provide technical support during customer product qualification and validation phases.
Kualifikasi
- Diploma or Degree in Engineering (Mechanical, Electrical, Electronics, or Industrial) or a related discipline.
- Minimum 3-5 years of experience in Quality Engineering within a high-precision manufacturing environment.
- Strong working knowledge of IPC-A-600/610 standards and ISO 9001/13485 quality management systems.
- Proven ability to perform root cause analysis using 8D, Fishbone, or Six Sigma methodologies.
- Excellent communication and interpersonal skills to handle customer interactions professionally.
- Ability to interpret technical drawings, schematics, and PWB specification documents.
- Proficiency in quality assurance software and MS Office for data reporting and analysis.