Deskripsi Pekerjaan
Join Marrybrown's dynamic Quality Assurance team and become a guardian of excellence in Malaysia's leading F&B brand! As a QA Executive, you'll drive our commitment to superior food quality, operational standards, and customer satisfaction across our Johor Bahru operations. This role offers competitive compensation performance-based bonuses comprehensive wellness benefits and a clear career progression path within our growing organization. You'll work in a fast-paced environment where your expertise directly impacts millions of customer experiences while gaining exposure to industry best practices in quality control.
We're seeking detail-oriented professionals who thrive in ensuring consistency safety and excellence at every touchpoint. Your contributions will shape our quality benchmarks while fostering a culture of continuous improvement. Beyond technical skills you'll develop leadership capabilities through cross-functional collaboration with culinary service and supply chain teams. Marrybrown invests in your growth through ongoing training mentorship and opportunities to advance into senior QA or operational management roles.
Tanggung Jawab
- Conduct daily quality audits of food preparation service and hygiene standards across restaurant locations
- Develop implement and maintain QA protocols aligned with HACCP ISO 22000 and local food safety regulations
- Analyze quality metrics to identify trends and implement corrective actions for continuous improvement
- Collaborate with kitchen teams to standardize recipes cooking procedures and presentation guidelines
- Investigate customer feedback and quality incidents to determine root causes and preventive measures
- Train staff on quality standards food safety protocols and operational procedures
- Monitor supplier compliance with quality specifications and conduct vendor assessments
Kualifikasi
- Bachelor's degree in Food Science Hospitality Management or related field (or equivalent professional certification)
- Minimum 2 years experience in quality assurance within F/QSR industry
- Strong knowledge of food safety regulations HACCP principles and quality control methodologies
- Proficiency in quality management systems (QMS) and audit tools
- Excellent analytical problem-solving and documentation skills
- Effective communication abilities with diverse stakeholders
- Valid food handler certification preferred
- Ability to work flexible hours including weekends and holidays