Deskripsi Pekerjaan
Join J&T Express as a QA Supervisor and lead the quality assurance initiatives that drive operational excellence. In this critical role, you'll ensure all branch activities align with our stringent service standards, maintaining the reliability and efficiency that define our logistics network. You'll develop robust QA frameworks, conduct comprehensive audits, and implement corrective actions to optimize processes. As a quality champion, you'll collaborate with cross-functional teams to resolve bottlenecks, reduce errors, and enhance customer satisfaction. Your leadership will directly impact our service quality metrics while fostering a culture of continuous improvement.
This position offers the opportunity to shape quality standards in one of Southeast Asia's fastest-growing logistics providers. You'll gain exposure to complex supply chain operations while developing your expertise in quality management methodologies. If you're passionate about precision and committed to maintaining industry-leading service levels, this role is your gateway to making a tangible impact.
Tanggung Jawab
- Oversee daily QA operations across assigned branch areas
- Develop, implement, and maintain quality control procedures
- Lead regular audits and inspections to ensure compliance
- Train and mentor QA staff on standards and best practices
- Investigate root causes of quality issues and implement solutions
- Generate quality reports and performance metrics
- Collaborate with operations to optimize service delivery
- Ensure adherence to company safety and quality regulations
Kualifikasi
- Bachelor's degree in Engineering, Business, or related field
- Minimum 3 years QA experience in logistics/manufacturing
- Proven leadership and team management skills
- Strong knowledge of quality control methodologies
- Experience developing QA documentation and procedures
- Excellent analytical and problem-solving abilities
- Proficient in quality management software and tools
- Valid driver's license (for site inspections)