Deskripsi Pekerjaan
Are you a detail-oriented IT professional looking to kickstart or advance your career in the tech industry? BenPOS Systems is seeking a dedicated QA Technical Support Staff to join our growing team in Ozamiz City. This multifaceted role is perfect for individuals who enjoy the intersection of software quality assurance and hands-on technical troubleshooting.
As part of the BenPOS Systems team, you will play a critical role in ensuring that our Point of Sale solutions meet the highest standards of reliability before they reach our clients. You will be responsible for the end-to-end technical lifecycle, from the initial installation and configuration of computer hardware and operating systems to the rigorous testing of our proprietary software. We provide a collaborative environment where your technical expertise directly contributes to our business success and client satisfaction.
The ideal candidate is a proactive problem-solver with a strong foundational knowledge of Information Technology. Whether you are conducting performance tests or assisting a client with a hardware configuration issue, your goal will be to maintain the excellence and integrity of the BenPOS brand. Join us and help shape the future of POS technology in the region.
Tanggung Jawab
- Perform comprehensive installation and configuration of computer hardware, peripherals, and operating systems.
- Conduct routine quality assurance (QA) testing on software updates to identify bugs, glitches, and performance bottlenecks.
- Provide timely and effective technical support to internal teams and external clients via various communication channels.
- Troubleshoot hardware and network connectivity issues to ensure minimal downtime for end-users.
- Maintain detailed documentation of system configurations, QA test results, and technical support tickets.
- Collaborate with the development team to communicate software defects and verify fixes.
- Assist in the deployment and onsite setup of POS systems for new corporate clients.
Kualifikasi
- Candidate must possess at least a Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Proven knowledge of computer hardware components and assembly.
- Strong proficiency in installing and navigating various Windows and Linux operating systems.
- Basic understanding of networking concepts (TCP/IP, LAN/WAN, and router configuration).
- Excellent analytical and problem-solving skills with high attention to detail.
- Effective verbal and written communication skills in English and local dialects.
- Ability to work independently with minimal supervision and handle multiple tasks simultaneously.