Deskripsi Pekerjaan
Join Flash Express as a QAQC Associate and play a pivotal role in ensuring excellence in our logistics operations. We seek a meticulous professional to spearhead quality assurance and control initiatives, focusing on damaged parcel resolution and process optimization. In this critical position, you'll investigate customer complaints, analyze operational bottlenecks, and implement corrective actions to maintain service integrity. Your analytical approach will directly impact our delivery reliability and customer satisfaction metrics. This role offers the opportunity to work in a dynamic logistics environment while honing your quality management expertise in one of the Philippines' leading courier services.
Tanggung Jawab
- Investigate and resolve customer complaints regarding damaged or lost parcels
- Monitor daily operational processes to identify quality improvement opportunities
- Conduct regular audits of warehouse and delivery procedures
- Document quality incidents and maintain accurate tracking systems
- Collaborate with operations team to implement corrective actions
- Analyze performance metrics to identify trends and recommend solutions
- Ensure compliance with company quality standards and regulatory requirements
Kualifikasi
- Bachelor's degree in Engineering, Logistics, or related field
- 1-2 years of experience in quality assurance or logistics operations
- Strong analytical skills with attention to detail
- Proficient in incident tracking software and MS Office Suite
- Excellent problem-solving and decision-making abilities
- Effective communication skills for stakeholder collaboration
- Ability to work independently in a fast-paced environment
- Knowledge of logistics quality control standards preferred