Deskripsi Pekerjaan
Join Omega Healthcare Management Services Inc. as a Quality Analyst (Healthcare) and play a crucial role in maintaining the highest standards of healthcare service delivery. In this onsite position based in Pasig City, you will be responsible for monitoring and evaluating the quality of healthcare-related calls and communications to ensure compliance with industry standards and regulatory requirements. Your expertise will help identify areas for improvement and contribute to enhancing the overall patient experience. If you have a background in healthcare and a keen eye for detail, this opportunity offers a rewarding career path in quality assurance within the healthcare sector.
Tanggung Jawab
- Conduct thorough call quality monitoring and evaluation of healthcare-related communications
- Upload, manage, and organize voice call recordings for quality assessment purposes
- Ensure strict adherence to healthcare compliance standards and regulatory requirements
- Analyze call data to identify trends, patterns, and opportunities for improvement
- Develop and implement quality assurance protocols specific to healthcare services
- Prepare detailed quality reports with actionable recommendations for management
- Collaborate with healthcare teams to address quality issues and implement corrective actions
- Stay updated on healthcare regulations and quality standards to ensure compliance
Kualifikasi
- Registered Nurse (USRN) license with active status
- Previous experience in quality assurance or call monitoring, preferably in healthcare
- Strong analytical skills with attention to detail and accuracy
- Excellent communication and interpersonal skills
- Proficiency in using quality monitoring software and tools
- Knowledge of healthcare regulations and compliance standards
- Ability to work independently and as part of a team in a fast-paced environment
- Strong problem-solving skills and ability to make data-driven decisions