Deskripsi Pekerjaan
Lexmark International is a global leader in imaging and IoT solutions, dedicated to creating innovative technology that powers business transformation. We are currently seeking a highly motivated and detail-oriented Quality Analyst to join our Digital Transformation (DX) team in Cebu City, Cebu. This is a hybrid role that offers the flexibility of working both remotely and on-site, allowing for a healthy work-life balance.
As a DX Quality Analyst, you will be instrumental in ensuring the quality of our processes through comprehensive Transaction Monitoring Quality Control (QC) and Quality Management (QA). Your primary responsibilities will include monitoring transactions, evaluating performance against established metrics, and providing actionable feedback to enhance service delivery. You will play a key role in developing and implementing quality standards, conducting audits, and generating insightful reports for stakeholders.
We are looking for someone with a strong analytical mindset, excellent communication skills, and a passion for quality. In return, Lexmark offers a collaborative work environment, opportunities for professional development, and competitive compensation. If you are ready to take your career to the next level with a company that values innovation and growth, we encourage you to apply.
Tanggung Jawab
- Monitor and evaluate transactions to ensure compliance with quality standards and client requirements.
- Develop, implement, and maintain quality assurance processes and procedures for the DX team.
- Identify areas for improvement and work with process owners to implement corrective actions.
- Provide constructive feedback and coaching to team members based on quality monitoring results.
- Prepare and deliver quality performance reports to management, highlighting trends and recommendations.
- Conduct root cause analysis on quality issues and drive continuous improvement initiatives.
- Maintain accurate documentation of quality activities, findings, and compliance records.
- Stay current with industry best practices and regulatory standards to ensure ongoing compliance.
Kualifikasi
- Bachelor’s degree in Information Technology, Business Administration, or a related field.
- At least 2 years of experience in quality analysis, preferably in a BPO or IT environment.
- Strong knowledge of quality control methodologies (e.g., Six Sigma, Lean).
- Proficiency in Microsoft Office, especially Excel and PowerPoint for data analysis and reporting.
- Excellent analytical and problem-solving skills.
- Effective verbal and written communication skills.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently as well as collaboratively in a team environment.