Deskripsi Pekerjaan
Tahche is seeking a dedicated and detail-oriented Quality Assurance Associate to join our dynamic team. In this pivotal role, you will play a crucial part in maintaining and elevating our service standards across all operations. We are looking for a meticulous professional who excels in identifying gaps, analyzing performance metrics, and driving continuous improvement initiatives to ensure the highest level of client satisfaction.
Your expertise will be vital in monitoring service delivery, ensuring compliance with company policies, and maintaining operational excellence. As a member of our team, you will collaborate closely with various departments to implement best practices and standardize workflows. This is an exciting opportunity to grow your career in a supportive, innovative environment that values quality and efficiency. If you have a keen eye for detail and a passion for process improvement, we want to hear from you.
Tanggung Jawab
- Conduct detailed quality assessments and audits of customer interactions and operational workflows.
- Analyze performance data and metrics to identify trends, root causes, and areas for improvement.
- Provide constructive feedback, coaching, and training to support team development and performance.
- Develop, maintain, and update comprehensive QA scorecards and evaluation criteria.
- Collaborate with operations management to implement process enhancements and corrective actions.
- Monitor compliance with company policies, industry regulations, and quality standards.
- Generate and present regular QA reports and insights to stakeholders and leadership.
Kualifikasi
- Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
- Proven experience in Quality Assurance, Customer Service, or a BPO setting is preferred.
- Strong analytical skills with the ability to interpret complex data and generate actionable insights.
- Excellent written and verbal communication skills for providing clear feedback.
- Proficiency in using CRM software, QA monitoring tools, and Microsoft Office Suite.
- Detail-oriented approach with a strong focus on accuracy and consistency.
- Ability to work independently and meet strict deadlines in a fast-paced environment.