Deskripsi Pekerjaan
Join PMFTC's dynamic People Services team as a Quality Assurance Manager, where you'll drive operational excellence through strategic quality oversight. This critical role involves designing and executing risk-based quality audits across core processes including Payroll, Data Changes, and HR systems. You'll ensure comprehensive traceability, documentation integrity, and regulatory compliance while fostering a culture of continuous improvement. Your expertise will directly enhance service delivery accuracy, mitigate operational risks, and optimize workflows for our diverse workforce. Collaborate with cross-functional teams to implement corrective actions, develop robust quality frameworks, and maintain audit trails that meet international standards. This position offers the opportunity to shape quality standards in a fast-paced environment and contribute to organizational growth through meticulous process governance.
Tanggung Jawab
- Design and implement comprehensive risk-based quality audit programs for People Services processes (Payroll, Data Changes, etc.)
- Conduct thorough process audits to ensure compliance with company policies, legal requirements, and industry standards
- Establish and maintain robust documentation systems for audit findings, reports, and corrective actions
- Lead cross-functional quality improvement initiatives and drive implementation of preventive measures
- Analyze audit data to identify trends, risks, and opportunities for process optimization
- Collaborate with HR and IT teams to enhance system controls and data integrity
- Develop and deliver quality assurance training programs to build organizational capability
- Prepare executive-quality reports and present findings to senior leadership
Kualifikasi
- Bachelor's degree in Business Administration, HR Management, Quality Assurance, or related field
- Minimum 5 years of experience in quality management with 2+ years in People Services/HR processes
- Professional certification in Quality Auditing (CQA) or Quality Management (CQM) preferred
- Proven expertise in designing risk-based audit frameworks for payroll and HR data systems
- Strong analytical skills with ability to interpret complex operational data
- Experience implementing ISO 9001 or other quality management standards
- Advanced proficiency in audit management software and data visualization tools
- Exceptional communication skills with ability to train diverse stakeholders