Deskripsi Pekerjaan
PT Samarinda Central Plaza invites highly detail-oriented professionals with unwavering integrity to join our dynamic team as a Quality Assurance Officer. In this pivotal role, you'll safeguard our reputation by ensuring all real estate operations, facilities, and services meet rigorous quality standards. You'll conduct systematic inspections, implement corrective actions, and maintain compliance with industry regulations while fostering a culture of continuous improvement. Your expertise will directly enhance customer satisfaction and operational excellence across our premium commercial complex.
As our Quality Assurance Officer, you'll collaborate with multiple departments to develop robust quality control protocols, analyze performance metrics, and drive process optimization initiatives. This position offers a unique opportunity to make tangible impacts in Indonesia's growing real estate sector while developing specialized expertise in quality management systems and regulatory compliance.
Tanggung Jawab
- Conduct systematic quality inspections across all facility operations and services
- Develop, implement, and maintain quality control procedures and documentation
- Investigate customer complaints and service quality issues with resolution focus
- Ensure compliance with safety regulations and industry standards
- Analyze performance metrics and prepare comprehensive quality reports
- Coordinate corrective actions and preventive measures for identified issues
- Train staff on quality standards and best practices
- Collaborate with vendors and contractors to ensure service quality
Kualifikasi
- Bachelor's degree in Engineering, Business Administration, or related field
- Minimum 2 years experience in quality assurance or operations management
- Certification in quality management systems (ISO 9001 preferred)
- Exceptional attention to detail and analytical thinking skills
- Strong integrity and ethical decision-making abilities
- Proficiency in quality control tools and reporting software
- Excellent communication and interpersonal skills
- Familiarity with real estate industry standards and regulations