Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for driving quality standards and empowering teams? AdaPundi, a leading financial technology company, is looking for a dedicated Quality Control and Trainer Staff to join our growing team in Jakarta Raya. In this dual-purpose role, you will act as a guardian of our operational standards while serving as a mentor to enhance the proficiency of our staff.
As our Quality Control and Trainer Staff, you will be responsible for meticulously auditing processes, identifying areas for improvement, and designing engaging training programs that ensure our team consistently delivers excellence. We are looking for an individual who is not only vigilant in monitoring performance metrics but also enthusiastic about coaching others toward success. If you thrive in a fast-paced fintech environment and have a knack for bridging the gap between quality assurance and human development, we would love to hear from you.
Tanggung Jawab
- Monitor and evaluate team performance to ensure compliance with company operational standards and internal KPIs.
- Conduct regular quality audits on operational tasks to identify errors, process gaps, and areas for improvement.
- Design, develop, and deliver comprehensive training modules and workshops for new hires and existing staff.
- Analyze performance data to identify knowledge gaps and create targeted coaching plans to boost productivity.
- Maintain up-to-date documentation on operational procedures and training materials.
- Collaborate with department leads to implement corrective actions and improve overall service quality.
- Provide regular feedback and conduct performance evaluation sessions with team members to foster professional growth.
Kualifikasi
- Bachelor’s degree in Education, Human Resources, Management, or a related field.
- Minimum 1-2 years of experience in Quality Control, Training, or a similar operational role, preferably in a fintech or service industry.
- Strong analytical and problem-solving skills with a high level of attention to detail.
- Excellent communication and presentation skills, with the ability to convey complex information clearly.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and reporting tools.
- Ability to work independently and manage multiple tasks in a fast-paced, high-pressure environment.
- Strong interpersonal skills and a proactive mindset toward continuous improvement.