Deskripsi Pekerjaan
We are seeking a dedicated and detail-oriented Quality Engineer to join Memtech Technology (Malaysia) Sdn Bhd. In this pivotal role, you will play a critical part in maintaining our high standards of product excellence and ensuring total customer satisfaction. You will be responsible for proactively handling customer complaints, investigating client-side quality issues, and implementing effective corrective measures to prevent recurrence.
The ideal candidate will possess a strong technical background and a customer-first mindset. You will have the opportunity to travel to customer sites to perform on-site troubleshooting and maintain strong, transparent communication channels. We value a culture of continuous improvement and are looking for a proactive problem-solver to drive quality excellence within our dynamic manufacturing environment.
Tanggung Jawab
- Lead root cause investigations into customer complaints and non-conformance reports (NCRs) to implement lasting solutions.
- Manage and monitor Corrective and Preventive Actions (CAPA) to resolve quality issues efficiently.
- Conduct regular audits of manufacturing processes and quality control systems to ensure ISO compliance.
- Analyze production data using statistical tools like SPC to drive process improvements and reduce defect rates.
- Collaborate with cross-functional teams to develop and maintain robust Quality Management Systems (QMS).
- Travel to customer sites for on-site quality assessments, technical troubleshooting, and relationship building.
- Prepare detailed quality reports, dashboards, and presentations for management and external clients.
Kualifikasi
- Bachelor’s degree in Mechanical, Industrial, or Electrical Engineering.
- Proven experience in a Quality Engineering role within the manufacturing or transport & logistics sector.
- Strong knowledge of quality tools such as SPC, FMEA, and Six Sigma methodologies.
- Excellent communication skills, with the ability to interact effectively with clients and internal stakeholders.
- Valid driver’s license and willingness to travel to customer sites as required.
- Familiarity with ISO 9001 quality management standards is highly desirable.
- Ability to work independently and manage multiple priorities in a fast-paced environment.