Deskripsi Pekerjaan
Join Elitez Group as a Quality Service Officer and become a vital part of our dedicated team supporting the Syariah Court. In this dynamic contract role, you'll deliver exceptional customer service while providing crucial administrative support to court clients. You'll be the first point of contact, ensuring all enquiries are handled with professionalism, empathy, and strict confidentiality. This position offers an opportunity to make a meaningful impact in Singapore's legal services sector while developing transferable skills in client relations and administrative management.
As a Quality Service Officer, you'll thrive in a fast-paced environment where attention to detail and cultural sensitivity are paramount. Your contributions will directly enhance the court's operational efficiency and client satisfaction. This contract position is ideal for individuals seeking hands-on experience in legal administration with a focus on service excellence. If you're passionate about supporting community services and possess strong organizational skills, we invite you to apply and contribute to our mission of delivering high-quality public service.
Tanggung Jawab
- Deliver professional customer service to Syariah Court clients via phone, email, and in-person interactions
- Manage and resolve client enquiries with confidentiality and cultural sensitivity
- Provide comprehensive administrative support including document processing and record maintenance
- Coordinate with court personnel to ensure seamless service delivery
- Maintain accurate client databases and case documentation
- Implement service improvement initiatives based on client feedback
- Adhere to legal protocols and confidentiality standards at all times
Kualifikasi
- Minimum GCE 'O' Level or equivalent qualification
- 1-2 years in customer service or administrative support role
- Proficiency in Microsoft Office Suite and basic data entry
- Excellent verbal and written communication skills in English
- Ability to handle sensitive information with discretion
- Strong problem-solving and conflict resolution abilities
- Experience working in legal or government sector preferred
- Basic understanding of Syariah court procedures advantageous