Deskripsi Pekerjaan
Join Buhler as a dynamic Quotation Team Lead and spearhead our Quotation Operations across Southeast Asia. This pivotal role demands a strategic leader to optimize quotation workflows, drive team performance, and ensure exceptional customer service delivery. You'll collaborate with cross-functional teams to streamline processes, implement best practices, and develop talent within the quotation department. The ideal candidate will thrive in fast-paced environments, possess strong analytical skills, and demonstrate a passion for operational excellence. This position offers the opportunity to shape the future of our quotation operations while contributing to Buhler's global mission of sustainable innovation.
Tanggung Jawab
- Lead, mentor, and develop a high-performing Quotation Operations team across Southeast Asia
- Oversee end-to-end quotation processes, ensuring accuracy, timeliness, and compliance
- Analyze operational data to identify bottlenecks and implement process improvements
- Collaborate with sales, production, and supply chain teams to align quotation strategies
- Manage quotation systems and tools to enhance efficiency and reporting capabilities
- Resolve complex quotation escalations and maintain high customer satisfaction levels
- Develop and maintain KPIs to monitor team performance and productivity
Kualifikasi
- Bachelor's degree in Business Administration, Supply Chain Management, or related field
- Minimum 5 years of experience in quotation management or operations leadership
- Proven track record of managing cross-functional teams in customer service environments
- Expertise in quotation systems (ERP/SAP) and Microsoft Office Suite
- Strong analytical skills with data-driven decision-making abilities
- Excellent communication, negotiation, and stakeholder management skills
- Certification in project management or supply chain is advantageous