Deskripsi Pekerjaan
Join Good Job Creations as a Reception & Customer Service Executive and become the cornerstone of our premium client experience. In this pivotal role, you'll deliver exceptional appointment-based reception services with a strong hospitality focus in a dynamic, customer-centric environment. Your multilingual abilities in Japanese and Chinese will be instrumental in bridging communication gaps with our diverse clientele, ensuring seamless interactions and building lasting relationships. You'll manage front desk operations, coordinate client schedules, and provide comprehensive administrative support while maintaining the highest standards of professionalism and cultural sensitivity.
This position requires proactive problem-solving skills and the ability to thrive in fast-paced settings. You'll handle inquiries, resolve issues efficiently, and contribute to a welcoming atmosphere that reflects our commitment to excellence. With attractive compensation including AWS (Additional Wage Supplement), this role offers both professional growth and the opportunity to make tangible impact in a supportive team environment.
Tanggung Jawab
- Manage front desk operations including appointment scheduling and client reception
- Provide exceptional customer service with fluency in Japanese and Chinese
- Handle client inquiries, resolve issues, and maintain positive relationships
- Perform administrative tasks including record-keeping and documentation
- Coordinate internal communications and cross-departmental support
- Uphold company standards for hospitality and service excellence
- Contribute to process improvements for operational efficiency
Kualifikasi
- Fluency in Japanese and Chinese (written and spoken)
- Minimum 1-2 years in reception/customer service role
- Strong communication and interpersonal skills
- Proficiency in administrative software (MS Office)
- Ability to multitask in fast-paced environments
- Exceptional problem-solving and conflict resolution abilities
- Professional appearance and positive demeanor
- Relevant hospitality or customer service certification preferred