Deskripsi Pekerjaan
Are you a passionate hospitality leader with a flair for guest excellence? Reload Sanctuary in the heart of Denpasar, Bali, is seeking a dynamic and detail-oriented Reception Manager to join our premium team. In this pivotal role, you will be the face of our establishment, ensuring that every guest experience is seamless, welcoming, and reflective of our high service standards.
As the Reception Manager, you will oversee the daily operations of our front desk, lead and mentor our reception staff, and streamline reservation processes. We are looking for an individual who thrives in a fast-paced environment, possesses impeccable communication skills, and is dedicated to maintaining the luxury and comfort that our brand is known for. If you are ready to elevate your career in the vibrant Bali hospitality industry, we would love to hear from you.
Tanggung Jawab
- Lead, mentor, and schedule the reception team to ensure high-performance service delivery.
- Manage the end-to-end guest reservation process, including booking inquiries, check-ins, and check-outs.
- Act as the primary point of contact for guest relations, resolving queries and feedback with professional grace.
- Maintain impeccable standards of appearance and operational efficiency at the reception desk.
- Monitor and analyze guest feedback to suggest improvements for operational processes.
- Collaborate with other departments to ensure a cohesive and premium guest experience throughout the property.
- Prepare daily, weekly, and monthly reports regarding occupancy, revenue, and guest satisfaction metrics.
Kualifikasi
- Minimum of 2-3 years of experience in a front office management or supervisory role within the hospitality industry.
- Excellent proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
- Strong leadership skills with the ability to motivate and train a diverse team.
- Exceptional verbal and written communication skills in both English and Bahasa Indonesia.
- Proven ability to handle complex guest issues and complaints calmly and effectively.
- High attention to detail and strong organizational capabilities.
- A professional, welcoming demeanor with a deep understanding of premium hospitality standards.