Deskripsi Pekerjaan
Are you a natural leader with a passion for hospitality? Outpost Hostel Inc is seeking a dedicated Reception Supervisor to join our vibrant team in the stunning location of El Nido, Palawan. As The Community Architect, you will be instrumental in shaping the guest experience and maintaining the welcoming atmosphere that defines our hostel.
In this pivotal role, you will oversee daily front desk operations, ensuring seamless check-ins and check-outs while serving as the first point of contact for our diverse clientele. You will have the opportunity to mentor junior staff, coordinate with housekeeping and maintenance teams, and resolve guest inquiries with empathy and efficiency. If you are looking for a dynamic environment where you can grow your career while working in one of the Philippines' most beautiful destinations, this is the perfect opportunity for you.
Tanggung Jawab
- Supervise daily front desk operations, ensuring smooth check-in and check-out processes.
- Greet guests warmly and handle inquiries with professionalism and efficiency.
- Train and mentor front desk staff to maintain high service standards.
- Manage reservations, cancellations, and room allocation.
- Coordinate with housekeeping and maintenance to ensure guest room readiness.
- Handle guest complaints and issues promptly to ensure satisfaction.
- Maintain accurate records of guest data and financial transactions.
Kualifikasi
- Minimum of 1-2 years of experience in a supervisory role within the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in hotel management software or reservation systems.
- Ability to work flexible hours, including weekends and holidays.
- Fluent in English and local dialects preferred.
- Must possess a valid professional license (e.g., for food service/hospitality).