Deskripsi Pekerjaan
We are seeking a dedicated and professional Receptionist to join the team at Botanika Estate, a premier destination located in the cultural heart of Ubud, Bali. As the first point of contact for our esteemed guests, you will play a pivotal role in creating a warm, welcoming, and memorable atmosphere. We are looking for an individual who is passionate about hospitality and possesses exceptional organizational skills to ensure our guests enjoy a seamless experience from the moment they arrive.
Your primary responsibility will be to manage the front desk operations efficiently, ensuring a smooth check-in and check-out process for all visitors. You will serve as the face of our brand, handling inquiries with grace, professionalism, and a smile. We need someone who can coordinate effectively with housekeeping and maintenance teams to ensure rooms are prepared to the highest standards. If you thrive in a dynamic environment, enjoy interacting with people from diverse backgrounds, and want to grow your career in the luxury hospitality sector, we encourage you to apply for this exciting opportunity.
Tanggung Jawab
- Greet guests warmly and professionally upon arrival, managing the front desk operations with a focus on customer service excellence.
- Assist with the check-in and check-out procedures, ensuring all necessary documentation and payments are processed accurately.
- Answer incoming phone calls and emails promptly, responding to guest inquiries regarding amenities, directions, and local recommendations.
- Coordinate with housekeeping and maintenance departments to ensure guest rooms and common areas are clean and ready for occupancy.
- Manage incoming mail, packages, and deliveries, ensuring they are distributed to the correct guests or departments.
- Maintain a tidy and organized reception area, including the lobby, waiting area, and front desk supplies.
- Handle guest complaints or special requests with patience and discretion, escalating complex issues to management when necessary.
Kualifikasi
- High school diploma or equivalent; a certificate in hospitality management is a plus.
- Previous experience as a receptionist or in a similar customer service role is preferred.
- Excellent communication skills in English; knowledge of Bahasa Indonesia is highly desirable.
- Strong computer proficiency, including MS Office and hotel management software.
- A positive attitude, a professional appearance, and a genuine passion for helping others.
- The ability to work flexible hours, including weekends and public holidays, as required by the hospitality industry.
- Strong problem-solving skills and the ability to remain calm under pressure.