Deskripsi Pekerjaan
Become the welcoming face of Restaurant Angke Group as our Receptionist! In this pivotal role, you'll be the first point of contact for our valued guests, delivering exceptional customer experiences while ensuring seamless restaurant operations. Your expertise in guest orientation and coordination with operational teams will be essential for managing reservations efficiently. You'll maintain a professional front-desk environment, handle inquiries, and support the dining team to create memorable experiences. This position requires strong interpersonal skills, attention to detail, and the ability to multitask in a dynamic hospitality setting. Join our passionate team and contribute to the renowned service excellence that defines Restaurant Angke Group.
Tanggung Jawab
- Provide exceptional front-desk customer service and welcome all guests warmly
- Manage restaurant reservations through phone, email, and digital platforms
- Coordinate with kitchen and floor staff to ensure smooth guest seating
- Handle incoming calls and direct inquiries appropriately
- Maintain accurate guest records and reservation systems
- Assist with basic administrative tasks including filing and data entry
- Support during peak hours by managing waitlists and seating arrangements
Kualifikasi
- Minimum high school diploma or equivalent qualification
- 1+ years of experience in customer service or hospitality reception
- Excellent communication and interpersonal skills in Bahasa Indonesia
- Proficient in reservation management systems and basic office software
- Strong organizational abilities with attention to detail
- Ability to multitask effectively in a fast-paced environment
- Pleasant demeanor and professional appearance
- Basic English language skills preferred