Deskripsi Pekerjaan
Join our dynamic hospitality team in Seminyak, Bali as a Receptionist and become the first point of contact for our valued guests. This role offers an exceptional opportunity to work in one of the world's premier destinations while delivering memorable experiences. We provide a supportive environment with competitive compensation, comprehensive health insurance, and flexible scheduling options to ensure work-life balance. Career development opportunities are available for motivated individuals looking to grow in the hospitality sector. Embrace the vibrant culture of Bali while building your professional skills in a fast-paced, customer-focused setting.
Our establishment in Seminyak combines luxury with authentic Balinese hospitality, creating an ideal workplace for service-oriented professionals. You'll collaborate with a diverse team dedicated to exceeding guest expectations through personalized service and attention to detail. Whether you're an experienced hospitality professional or eager to start your career, this position offers the perfect platform to develop your skills while enjoying the unique lifestyle benefits of working in Bali's tourism capital.
Tanggung Jawab
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle reservation inquiries, bookings, and room assignments accurately
- Provide exceptional customer service and address guest inquiries promptly
- Coordinate with housekeeping, maintenance, and other departments for seamless operations
- Process payments, manage cash handling procedures, and maintain financial records
- Assist with concierge services, local recommendations, and tour arrangements
- Maintain a clean, organized reception area and ensure professional appearance
- Uphold company standards for safety, hygiene, and service excellence
Kualifikasi
- Minimum 1 year experience in front desk or hospitality reception role
- Proficiency in reservation systems (e.g., Opera, Fidelio) and MS Office
- Exceptional communication skills in English and Bahasa Indonesia
- Strong problem-solving abilities and conflict resolution skills
- Professional appearance and courteous demeanor
- Ability to work flexible hours including weekends and holidays
- Basic knowledge of tourism attractions and local services in Bali
- High school diploma or equivalent; hospitality certification preferred