Deskripsi Pekerjaan
Kozystay is seeking a professional Receptionist to join our dynamic hospitality team in Surabaya! As the first point of contact for our valued guests, you'll play a pivotal role in delivering exceptional customer experiences while maintaining efficient front desk operations. This contract position offers an exciting opportunity to grow within Indonesia's thriving tourism sector while contributing to Kozystay's commitment to excellence.
The ideal candidate will embody our service-oriented culture through warm interactions, meticulous attention to detail, and proactive problem-solving. You'll handle guest inquiries, manage reservations, and coordinate with various departments to ensure seamless stays. This role is perfect for individuals passionate about hospitality with strong organizational skills and the ability to thrive in a fast-paced environment.
Tanggung Jawab
- Manage front desk operations including check-in/check-out procedures
- Handle guest inquiries and provide local area information
- Process reservations and manage booking systems
- Coordinate housekeeping and maintenance requests
- Maintain accurate guest records and documentation
- Assist with billing and payment processing
- Ensure reception area cleanliness and professional appearance
Kualifikasi
- Minimum 1 year experience in hospitality/reception roles
- Proficiency in reservation software and MS Office
- Excellent Bahasa Indonesia and English communication skills
- Strong organizational and multitasking abilities
- Customer service-oriented with problem-solving mindset
- Ability to work flexible hours including weekends
- Professional appearance and courteous demeanor