Deskripsi Pekerjaan
Are you passionate about delivering world-class hospitality? Hill House is excited to welcome a talented Receptionist to the pre-opening team of Arzo Hotel by Hill House Dining in Paco, Metro Manila. As the first and last point of contact for our guests, you will play a vital role in creating a warm, efficient, and memorable experience that reflects the high standards of the Hill House brand.
In this fast-paced role, you will manage front desk operations, handle guest check-ins and check-outs, coordinate reservations, and provide concierge-level service. You will work closely with our Housekeeping, Dining, and Maintenance teams to ensure every guest feels valued and well cared for. Whether you are assisting a business traveler or a family on vacation, your professional demeanor and problem-solving skills will make all the difference.
At Hill House, we pride ourselves on a culture of excellence and genuine warmth. Joining the Arzo Hotel team means becoming part of a family that values your contributions and invests in your future. We offer competitive compensation packages, ongoing training, and clear pathways for advancement within the Hill House portfolio of properties and dining experiences.
If you thrive in a high-energy environment, have a knack for making people feel welcome, and are ready to represent one of Manila's most anticipated new hotels, we want to hear from you!
Tanggung Jawab
- Greet and welcome guests with a warm, professional, and friendly demeanor upon arrival.
- Execute seamless check-in and check-out procedures, including processing payments and issuing room keys.
- Manage incoming phone calls, emails, and walk-in inquiries regarding room availability, rates, and hotel services.
- Coordinate with Housekeeping and Engineering teams to ensure guest rooms are ready and all requests are fulfilled promptly.
- Maintain accurate guest profiles and reservations within the Property Management System (PMS).
- Proactively upsell hotel amenities, Hill House dining experiences, and local attractions to enhance the guest stay.
- Address and resolve guest complaints and special requests with confidence and a solution-oriented mindset.
- Uphold the highest standards of cleanliness, organization, and security at the front desk and lobby area.
Kualifikasi
- Previous experience as a Receptionist, Front Desk Agent, Host/Hostess, or similar customer-facing role in a high-volume hospitality or restaurant environment is highly preferred.
- Exceptional communication and interpersonal skills in both English and Filipino.
- Strong computer literacy, including MS Office Suite and experience with hotel Property Management Systems (PMS).
- A polished, professional appearance and a guest-first attitude.
- Ability to thrive in a fast-paced environment while managing multiple tasks and priorities.
- High school diploma is required; a Bachelor's degree in Hospitality Management, Tourism, or a related field is an advantage.
- Flexibility to work a shifting schedule, including weekends, holidays, and evenings.
- Must be located in or willing to commute to Paco, Metro Manila.