Deskripsi Pekerjaan
Are you a professional with a passion for excellence and a welcoming personality? Progress Group is currently seeking a highly motivated Receptionist & Customer Service professional to join our dynamic team in Gunung Sindur. As the first point of contact for our company, you will play a pivotal role in shaping the experience of our visitors and clients. We are looking for an organized individual who can handle front-office operations with grace, efficiency, and a customer-centric mindset.
In this role, you will be the face of our organization. Whether you are greeting walk-in guests, managing scheduled sales appointments, or addressing customer inquiries and complaints, your professionalism will ensure that every interaction reflects our commitment to quality service. If you have excellent communication skills, a proactive attitude, and the ability to maintain composure in a fast-paced environment, we would love to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for all visitors, ensuring a warm and professional welcome.
- Coordinate with the Sales department to manage visitor schedules and meeting arrangements.
- Handle incoming customer inquiries and resolve complaints professionally, both in-person and via telephone.
- Maintain the cleanliness and professional appearance of the reception area at all times.
- Manage basic administrative tasks including correspondence, filing, and office supplies inventory.
- Provide prompt assistance to internal staff for front-office support requirements.
- Ensure all visitor logbooks and security protocols are accurately maintained.
Kualifikasi
- Minimum of a High School Diploma (SMA/SMK) or equivalent; a degree in Hospitality or Communications is an advantage.
- Proven experience as a Receptionist, Front Office, or Customer Service Representative.
- Excellent verbal and written communication skills in Indonesian (English proficiency is a plus).
- Strong proficiency in MS Office (Word, Excel) and office management software.
- Exceptional problem-solving skills with a focus on de-escalation and customer satisfaction.
- Ability to multitask, prioritize duties, and work under minimal supervision.
- Well-groomed, professional appearance, and a friendly, helpful demeanor.