Deskripsi Pekerjaan
Are you a passionate hospitality professional looking for an exciting opportunity in a stunning beachside location? Abian Harmony Hotel & Spa is seeking a dedicated Receptionist DW to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth hotel operations.
We pride ourselves on offering competitive pay, delicious staff meals, and a clear pathway for career growth within the hospitality industry. If you have a warm personality, excellent communication skills, and a love for service, we want to meet you!
Tanggung Jawab
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, managing reservations and room assignments.
- Answer incoming calls and emails promptly, answering inquiries regarding hotel services and local attractions.
- Handle guest complaints or requests with patience and professionalism, escalating issues when necessary.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and other departments to ensure guest satisfaction.
Kualifikasi
- High school diploma or equivalent; hospitality degree is a plus.
- Previous experience as a receptionist or in a front desk role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in computer systems, including Property Management Systems (PMS).
- Ability to work flexible hours, including weekends and holidays.
- Fluent in English (Indonesian language skills are also appreciated).
- A friendly, approachable, and service-oriented attitude.