Deskripsi Pekerjaan
Join our prestigious luxury villa collection in Canggu, Bali as a Receptionist / Front Desk Agent, the cornerstone of our guest experience. You'll be the warm first point of contact for international travelers seeking exceptional service in paradise. This role demands impeccable professionalism, cultural sensitivity, and a passion for creating unforgettable memories. From managing seamless check-ins to curating personalized recommendations, you'll embody our commitment to excellence in hospitality. Enjoy competitive compensation while working in Bali's most dynamic coastal destination, with opportunities for professional growth in a supportive environment.
We offer comprehensive training, a vibrant team atmosphere, and the chance to connect with guests from around the globe. Your dedication to service excellence will directly contribute to our reputation as Bali's premier luxury accommodation provider. If you thrive in fast-paced settings and possess natural hospitality instincts, this is your gateway to a rewarding career in tropical paradise.
Tanggung Jawab
- Manage guest check-in/check-out processes efficiently using property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Provide comprehensive information about local attractions, transportation, and services
- Coordinate with housekeeping, maintenance, and F&B departments for guest requests
- Process payments, manage cash handling, and maintain accurate financial records
- Address guest concerns promptly and resolve issues to ensure satisfaction
- Maintain a pristine, organized reception area with professional ambiance
- Assist in emergency procedures and maintain security protocols
Kualifikasi
- Minimum 1 year hospitality or customer service experience
- Fluency in English (verbal/written); additional languages highly valued
- Proficiency with reservation systems (e.g., Opera, SiteMinder) and MS Office
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and cultural awareness
- Ability to multitask in high-pressure situations
- Valid work permit for Indonesia (if applicable)
- Knowledge of Balinese culture and tourism landscape preferred