Deskripsi Pekerjaan
Join Butler Management as a Receptionist and become the welcoming face of our dynamic hospitality operation in Kuta Utara, Bali. We seek an experienced and professional individual to manage our front desk operations with exceptional service excellence. This pivotal role requires you to create memorable first impressions for international guests while ensuring seamless check-in/check-out processes. You'll be the central point of communication between guests and our service teams, handling inquiries, managing reservations, and maintaining a pristine reception environment. Ideal candidates thrive in fast-paced tourist destinations and possess deep knowledge of Bali's attractions to enhance guest experiences. Butler Management offers a collaborative work culture where your interpersonal skills directly contribute to our reputation for outstanding hospitality in Indonesia's premier tourism destination.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently using hotel management systems
- Handle incoming calls, emails, and walk-in inquiries with professional etiquette
- Process reservations and manage booking calendars accurately
- Coordinate with housekeeping, maintenance, and F&B departments for guest requests
- Assist with billing inquiries and payment processing
- Maintain organized front desk documentation and guest records
- Support concierge services with local attraction recommendations
Kualifikasi
- Minimum 1 year front office experience in hospitality sector
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional English and Bahasa Indonesia communication skills
- Strong problem-solving abilities for guest conflict resolution
- Ability to multitask in high-volume tourist environments
- Professional appearance and service-oriented mindset
- Knowledge of Balinese tourism landscape preferred