Deskripsi Pekerjaan
Join Shopee's dynamic logistics team as a Recovery Shift In Charge, where you'll lead critical reverse operations to optimize product lifecycle management. This pivotal role involves conducting comprehensive root cause analyses for returned items to identify systemic inefficiencies and implement data-driven solutions. You'll spearhead cross-functional collaboration with warehouse operations, customer service, and quality assurance teams to develop actionable recovery strategies that minimize losses and enhance operational excellence.
In this fast-paced environment, you'll oversee shift-based recovery processes, ensuring compliance with safety protocols while mentoring team members on best practices. Your expertise will directly impact Shopee's sustainability goals by reducing waste and improving inventory accuracy through continuous process refinement. This position offers an opportunity to shape the future of reverse logistics in Southeast Asia's leading e-commerce ecosystem.
Tanggung Jawab
- Lead daily recovery shift operations and supervise team members to ensure efficient processing of returned items
- Conduct detailed root cause analyses for high-volume returns to identify recurring operational issues
- Collaborate with cross-functional teams to develop and implement corrective action plans
- Monitor and optimize recovery workflows to maximize inventory salvage rates
- Ensure compliance with safety protocols and company quality standards
- Prepare shift performance reports and recommend process improvements
- Train team members on recovery procedures and equipment operation
Kualifikasi
- Bachelor's degree in Supply Chain Management, Logistics, or related field
- Minimum 3 years of experience in warehouse operations or reverse logistics
- Strong analytical skills with experience in root cause analysis methodologies
- Proven leadership ability in shift-based operational environments
- Expertise in inventory management systems (e.g., WMS)
- Excellent communication skills for cross-departmental collaboration
- Ability to work in fast-paced e-commerce fulfillment environments