Deskripsi Pekerjaan
Nusantara Tower Facilities is seeking a highly motivated and professional Regional Account Coordinator to join our dynamic sales and service team in Balikpapan. In this key role, you will be responsible for managing the relationship between our valued clients and the facility management operations. We are looking for an individual who excels in customer service and possesses a strategic mindset to drive sales growth while ensuring tenant satisfaction. This is a full-time opportunity to work within a reputable organization in the heart of the Kalimantan region.
As the Regional Account Coordinator, you will act as the bridge between our clients and our technical teams. Your primary goal is to maintain high levels of customer satisfaction, resolve inquiries efficiently, and identify opportunities for upselling and account expansion. You will play a crucial role in upholding our reputation for excellence in tower facility management and sales support.
Tanggung Jawab
- Build and maintain strong, long-lasting relationships with existing and prospective clients in the Balikpapan area.
- Conduct regular account reviews and satisfaction surveys to ensure client needs are being met.
- Coordinate with the operations and maintenance teams to ensure prompt resolution of tenant requests and facility issues.
- Prepare and present regular sales reports, including activity updates, pipeline status, and revenue projections.
- Act as the primary point of contact for client communication regarding contracts, renewals, and service agreements.
- Identify new business opportunities and assist in the lead generation process to support sales targets.
- Monitor market trends and competitor activities in the Kalimantan region to provide strategic insights.
- Assist in organizing client events and site visits to strengthen business partnerships.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2-3 years of experience in account coordination, sales support, or customer service.
- Strong interpersonal and communication skills, both verbal and written.
- Familiarity with facility management concepts or the real estate industry is highly preferred.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Fluency in English and Bahasa Indonesia is required.