Deskripsi Pekerjaan
Are you a visionary leader passionate about driving excellence in AI training and quality? Innodata, a leading data and AI solutions company, is seeking a dynamic and strategic Regional Senior Training and Quality Manager (Asia) to join our rapidly expanding team in Metro Manila. In this pivotal role, you will champion global AI training and quality excellence, playing a critical part in shaping our operational standards and empowering our workforce across the vibrant Asia region.
This is a fast-paced, high-impact opportunity where you will not only define and implement a robust Total Quality Management (TQM) strategy but also elevate performance across our diverse teams. You will be instrumental in developing innovative learning and development programs, establishing stringent quality assurance frameworks, and fostering a culture of continuous improvement. If you thrive in an environment where your strategic thinking directly impacts global initiatives and you're eager to lead a talented group of professionals toward unparalleled success in the AI domain, we invite you to make a significant impact with Innodata.
As the Regional Senior Training and Quality Manager, you'll be at the forefront of ensuring operational excellence and continuous improvement for our cutting-edge AI and data projects. This role demands a proactive leader who can strategize, execute, and inspire, contributing directly to Innodata's mission of delivering high-quality, intelligent data solutions to clients worldwide.
Tanggung Jawab
- Develop, implement, and oversee regional training and development strategies specifically tailored for AI/ML projects, data annotation processes, and operational excellence across the Asia region.
- Establish and maintain comprehensive quality management systems and frameworks (e.g., TQM, Six Sigma, ISO) to ensure the highest standards of delivery and operational excellence.
- Lead, mentor, and empower a diverse team of training and quality specialists, fostering a culture of high performance, continuous learning, and accountability.
- Drive continuous improvement initiatives by identifying performance gaps, conducting root cause analysis, and implementing effective corrective and preventive actions.
- Collaborate closely with global stakeholders, operations teams, and subject matter experts to align regional training and quality initiatives with overall business objectives and client requirements.
- Utilize data analytics to monitor key performance indicators (KPIs), measure the effectiveness of training programs, and report on quality metrics to senior leadership.
- Ensure full compliance with internal quality standards, client requirements, and relevant industry regulations across all regional operations.
- Manage budgets, resources, and timelines for regional training and quality projects, ensuring efficient and effective program delivery.
Kualifikasi
- Bachelor's degree in Education, Business Administration, Quality Management, or a related field. Master's degree or relevant professional certifications (e.g., TQM, Six Sigma Green/Black Belt, PMP) highly preferred.
- Minimum of 8 years of progressive experience in training and quality management, with at least 3-5 years in a leadership or regional management capacity within a fast-paced technology, BPO, or AI solutions environment.
- Demonstrated expertise in designing and delivering effective training programs, particularly in AI, machine learning, data annotation, or complex technical processes.
- Proven track record in developing, implementing, and managing robust quality assurance methodologies and continuous improvement frameworks (TQM, Lean, Six Sigma).
- Exceptional leadership and team management skills, with the ability to inspire, develop, and motivate remote or geographically dispersed teams across multiple cultures.
- Strong analytical skills, proficiency in data interpretation, and experience with quality management tools and reporting platforms.
- Excellent communication, presentation, and interpersonal skills, capable of engaging effectively with all levels of an organization and external stakeholders.
- Ability to travel occasionally within the Asia region as required to support various operational sites.
- Experience with learning management systems (LMS) and modern instructional design principles.