Deskripsi Pekerjaan
Join our dynamic team as a Relationship Manager where you'll drive customer loyalty and business growth in Makassar's thriving healthcare sector. This pivotal role requires you to develop and maintain strong partnerships with hospital procurement teams and medical professionals, ensuring exceptional service delivery and repeat business opportunities. You'll spearhead tender processes with healthcare institutions, craft tailored solutions to meet clinical needs, and proactively resolve concerns to maintain high satisfaction levels. The ideal candidate thrives in fast-paced environments, excels at stakeholder engagement, and contributes significantly to our market expansion goals in Sulawesi Selatan.
Tanggung Jawab
- Drive customer repeat orders through strategic relationship management and personalized engagement
- Lead tender processes with hospitals to secure new business opportunities and contracts
- Build and maintain strong relationships with doctors and healthcare stakeholders
- Proactively address and resolve customer complaints to ensure satisfaction
- Monitor market trends and competitor activities to identify growth opportunities
- Collaborate with internal teams to ensure seamless service delivery
- Develop and implement strategies to enhance customer retention and loyalty
Kualifikasi
- Bachelor's degree in Business, Marketing, Healthcare Administration, or related field
- Minimum 2 years of experience in sales or relationship management
- Proven track record in tender management and healthcare industry sales
- Excellent communication and interpersonal skills with medical professionals
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency in CRM software and Microsoft Office Suite
- Fluency in Bahasa Indonesia and English