Deskripsi Pekerjaan
We are seeking a dynamic and target-driven Relationship Officer to join our banking team at Lippo Karawaci. In this pivotal role, you'll be the face of our institution, building and nurturing client relationships while driving business growth. You'll leverage your financial expertise to identify customer needs, promote tailored banking solutions, and ensure exceptional service delivery. This position offers the opportunity to work in a fast-paced environment where your interpersonal skills directly impact client satisfaction and revenue generation. If you're passionate about banking excellence and thrive in client-facing roles, this career path offers significant growth potential within Indonesia's premier financial services group.
Tanggung Jawab
- Develop and maintain strong client relationships to ensure high satisfaction and retention rates
- Identify cross-selling opportunities and promote banking products/services aligned with customer needs
- Conduct financial needs analysis to provide personalized banking solutions
- Manage client portfolios and proactively address service issues or concerns
- Collaborate with credit and operations teams to ensure seamless service delivery
- Prepare regular sales reports and performance metrics for management review
- Stay updated on banking regulations, products, and industry best practices
Kualifikasi
- Bachelor's degree in Business, Finance, Economics, or related field
- Minimum 2 years of experience in banking, customer service, or sales roles
- Proven track record in relationship management and sales target achievement
- Excellent communication, negotiation, and interpersonal skills
- Strong understanding of banking products and financial services
- Proficiency in CRM systems and Microsoft Office applications
- Ability to work independently with minimal supervision
- Professional appearance and client-focused mindset