Deskripsi Pekerjaan
Are you a dedicated customer service professional tired of being undervalued? AKIKA.COM LLC is revolutionizing the BPO industry with our remote opportunities offering exceptional compensation! Join our dynamic team and stop making 500-800 daily calls without getting paid what you're worth. We provide comprehensive training, flexible remote work arrangements, and a supportive environment where your skills are recognized. As a key member of our customer experience team, you'll directly impact client satisfaction while enjoying competitive benefits and career growth opportunities. Say goodbye to commutes and hello to work-life balance with our fully remote setup.
Tanggung Jawab
- Handle 500-800 daily inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries and provide accurate product/service information
- Meet/exceed performance metrics including call quality and resolution rates
- Maintain detailed customer records in CRM systems
- Collaborate with team members to optimize customer journey
- Adhere to compliance protocols and data security standards
- Proactively identify opportunities for process improvements
Kualifikasi
- 1+ years BPO/call center experience handling high call volumes
- Excellent communication skills with native-level English proficiency
- Proven ability to manage 500+ calls daily while maintaining quality
- Proficient in CRM software and remote collaboration tools
- Self-motivated with strong time management skills
- Quiet, dedicated home workspace with reliable internet
- High school diploma; bachelor's degree preferred