Deskripsi Pekerjaan
Are you a bilingual professional seeking a career with a prestigious European enterprise? We are currently seeking a dedicated Remote Customer Service Officer to join our high-performing team. This is a rare opportunity to enjoy a professional, 100% work-from-home role that values work-life balance—absolutely no overtime required.
In this position, you will act as the primary bridge between our global clients and our internal operations. You will provide top-tier support in a fast-paced, digital-first environment, ensuring every customer interaction is handled with precision, empathy, and efficiency. If you are fluent in English and either Mandarin or Cantonese, possess a strong customer-centric mindset, and thrive in remote work environments, we invite you to apply.
We offer a competitive salary package, a stable corporate environment, and a supportive culture where your professional growth is a priority.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via voice, email, and live chat.
- Deliver high-quality service to European corporate clients with professionalism.
- Resolve customer issues efficiently while strictly adhering to internal SOPs.
- Maintain accurate customer records and interaction logs in our CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Provide translation and localization assistance during customer interactions.
- Continuously improve product knowledge to provide accurate and relevant technical support.
Kualifikasi
- Fluency in English (spoken and written) is mandatory.
- Fluency in Mandarin or Cantonese is strictly required for this specific desk.
- Minimum 1-2 years of experience in a customer service, call center, or help desk environment.
- Strong computer literacy and proficiency in navigating CRM software and remote communication tools.
- Excellent communication skills with the ability to maintain composure under pressure.
- Stable high-speed internet connection for consistent remote work performance.
- Ability to work independently with minimal supervision.