Deskripsi Pekerjaan
Are you a hospitality professional with a passion for digital guest experiences? Penida Hospitality Management is looking for a detail-oriented Remote Properties eConcierge to join our rapidly growing team. In this role, you will act as the digital heartbeat of our premium property collection, ensuring every guest enjoys a seamless, luxury experience from the moment they book until they check out.
As our eConcierge, you will leverage digital communication tools to provide personalized recommendations, resolve inquiries, and coordinate guest services remotely. This is an exceptional opportunity for an individual who thrives in a fast-paced environment and is committed to delivering world-class service standards within the Bali tourism sector.
We value candidates who are proactive, tech-savvy, and possess a deep understanding of what makes a stay truly memorable. If you have the ability to anticipate guest needs and translate high-touch hospitality into a virtual service model, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for guests via digital channels, including email, WhatsApp, and booking platform messaging.
- Provide expert local recommendations for dining, activities, and transportation in the Nusa Penida area.
- Coordinate with on-site property managers and cleaning staff to ensure all guest requests are fulfilled promptly.
- Manage booking modifications, cancellations, and special guest inquiries with a high level of professionalism.
- Proactively reach out to guests prior to arrival to confirm logistics and personalize their stay experience.
- Maintain accurate records of guest preferences and feedback to facilitate continuous service improvement.
- Monitor and manage guest reviews on various platforms to maintain high property ratings.
Kualifikasi
- Proven experience in hospitality, concierge services, or high-end customer support roles.
- Exceptional verbal and written communication skills in English and Indonesian.
- Strong digital literacy and proficiency with property management software (PMS) and messaging platforms.
- Ability to work autonomously in a remote environment while maintaining high output and response standards.
- Strong problem-solving skills with the ability to remain calm and professional under pressure.
- Excellent knowledge of Nusa Penida attractions and local tourism logistics.
- A customer-centric mindset with a genuine passion for creating memorable travel experiences.