Deskripsi Pekerjaan
Join Delegate CX as a Remote Salesforce Admin Support and play a pivotal role in supporting our esteemed US-based client. This position offers you the chance to leverage your Salesforce expertise in a remote work setting while enjoying the vibrancy of Metro Manila.
As a Salesforce Admin Support, you will be the backbone of our client's CRM operations. Your responsibilities will encompass a wide range of administrative tasks, including user account management, security settings, data management, and system optimization. You will ensure that the Salesforce platform is perfectly aligned with business needs and user requirements.
You will collaborate with various departments to streamline processes, create custom reports and dashboards, and provide first-class support to end-users. Your ability to troubleshoot issues promptly and document solutions will be crucial. We are looking for a proactive individual who can take ownership of the Salesforce environment and drive user adoption.
We offer a competitive salary package ranging from ₱38,000 to ₱40,000 per month, along with the flexibility of remote work. If you are passionate about Salesforce and delivering exceptional support, this is the ideal opportunity for you.
Don't miss this chance to advance your career with Delegate CX. Apply now!
Tanggung Jawab
- Administer and maintain Salesforce user accounts, profiles, roles, and permission sets.
- Provide day-to-day support to end-users, resolving issues and answering queries.
- Create and maintain custom reports, dashboards, and data exports.
- Manage data imports, data cleansing, and data quality initiatives.
- Configure and customize Salesforce objects, fields, record types, and page layouts.
- Assist with Salesforce releases, upgrades, and new feature adoption.
- Collaborate with stakeholders to gather requirements and implement solutions.
- Develop and maintain training materials and conduct user training sessions.
Kualifikasi
- Proven experience as a Salesforce Administrator or Support Specialist.
- Salesforce Administrator Certification (ADM201) is highly preferred.
- Strong understanding of Salesforce security and sharing models.
- Experience with Sales Cloud, Service Cloud, and standard objects.
- Excellent problem-solving and analytical skills.
- Ability to work independently in a remote environment.
- Strong written and verbal communication skills in English.
- Experience with data management tools and techniques.