Deskripsi Pekerjaan
Are you a relationship-driven sales professional with a passion for intellectual property? Clarivate is seeking a proactive Renewals Account Manager to join our high-performing team in Bayan Lepas, Penang. In this pivotal role, you will act as a trusted advisor to our clients, ensuring the seamless renewal of subscriptions and services while driving long-term retention and growth.
You will be at the heart of our Intellectual Property (IP) division, working closely with global stakeholders to protect and maximize the value of client portfolios. If you excel at identifying up-sell opportunities, managing complex negotiations, and fostering strong client loyalty, we want to hear from you.
Tanggung Jawab
- Manage the end-to-end renewal cycle for an assigned portfolio of Intellectual Property clients.
- Build and maintain long-term relationships with key stakeholders to ensure high customer satisfaction and retention rates.
- Proactively identify and capitalize on opportunities to up-sell and cross-sell additional Clarivate solutions.
- Lead contract negotiations and resolve issues that may impact renewal outcomes.
- Collaborate with internal Sales, Finance, and Customer Success teams to align on renewal strategies.
- Maintain accurate records of client interactions and renewal statuses within our CRM system.
- Provide regular reporting and forecasting on renewal performance to regional management.
Kualifikasi
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum 3-5 years of experience in Account Management, Renewals, or B2B Sales, preferably in software or data-centric industries.
- Demonstrated track record of achieving sales targets and managing high-value client accounts.
- Exceptional communication, presentation, and negotiation skills.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Strong analytical mindset with the ability to interpret data and provide actionable insights.
- Ability to work independently in a fast-paced, highly visible, and collaborative global environment.