Deskripsi Pekerjaan
Are you a data enthusiast looking to drive business impact in a global leader? Teleperformance is hiring a Reporting Analyst for our Mall of Asia site. In this role, you will act as the bridge between raw data and actionable business strategies. You will play a pivotal role in monitoring performance metrics, optimizing operational workflows, and delivering high-quality reports that empower leadership to make informed decisions.
We foster a culture of continuous learning and career growth. As part of our team, you will enjoy a collaborative environment, flexible work arrangements, and comprehensive health benefits. If you are passionate about data visualization, trend analysis, and problem-solving, we want to hear from you.
Tanggung Jawab
- Develop, maintain, and automate recurring performance reports and dashboards using SQL, Excel, or BI tools.
- Analyze large datasets to identify operational trends, performance gaps, and improvement opportunities.
- Collaborate with cross-functional teams to define reporting requirements and data needs.
- Ensure data accuracy and integrity across all internal reporting platforms.
- Present data-driven insights and recommendations to stakeholders and operational leadership.
- Monitor key performance indicators (KPIs) to track progress against organizational objectives.
- Support ad-hoc analytical requests and provide deep-dive analysis on specific operational issues.
Kualifikasi
- Bachelor’s degree in Data Science, Statistics, Mathematics, Information Technology, or a related field.
- At least 1-2 years of experience in data analysis, reporting, or a similar analytical role.
- Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, Macros) is essential.
- Working knowledge of SQL and experience with BI tools (Power BI, Tableau, or Looker).
- Strong attention to detail and ability to translate complex data into clear, concise insights.
- Excellent verbal and written communication skills for stakeholder engagement.
- Ability to thrive in a fast-paced, high-pressure environment.