Deskripsi Pekerjaan
Elevate Your Career with Ventas Call Center
Ventas Call Center is seeking a dynamic and detail-oriented Reporting & Analytics Analyst to join our growing team in Taytay, Rizal. This is a critical role designed to bridge the gap between raw data and strategic execution. As an analyst, you will be responsible for building and maintaining centralized reporting structures that provide high-level visibility into our student loan portfolios and remote service operations.
We are looking for a data professional who doesn't just pull numbers but interprets them to drive business growth. Your expertise will ensure that our leadership team has the data-driven insights necessary to optimize performance, manage risks, and deliver exceptional results to our global clients. You will be the 'source of truth' for operational performance, ensuring that every decision made is backed by accurate, real-time information.
Joining Ventas means being part of a forward-thinking organization that values innovation, accuracy, and professional development. We offer a competitive salary package, a collaborative work environment, and the opportunity to work on complex data sets that impact international financial services. If you are a data enthusiast with a knack for identifying trends and a passion for operational excellence, this is the perfect opportunity for you to make a significant impact.
Tanggung Jawab
- Develop, automate, and maintain centralized dashboards and reports using SQL and Power BI.
- Analyze key performance indicators (KPIs) across student loan accounts and remote service departments.
- Ensure 100% data integrity by performing regular audits and validation of source systems.
- Provide actionable insights and data-backed recommendations to senior management to improve operational efficiency.
- Collaborate with IT and operations stakeholders to streamline data collection and warehousing processes.
- Create ad-hoc reports and deep-dive analyses to support strategic business cases and client reviews.
- Monitor historical trends and assist in forecasting staffing requirements and call volumes.
- Identify process bottlenecks and implement data-driven solutions to enhance productivity.
Kualifikasi
- Bachelor’s degree in Statistics, Mathematics, Information Technology, or a related quantitative field.
- At least 2-3 years of experience in data analytics or business intelligence, preferably within the BPO or financial services sector.
- Advanced proficiency in Microsoft Excel (VBA/Macros) and SQL is a must.
- Hands-on experience with data visualization tools such as Power BI, Tableau, or Google Data Studio.
- Strong understanding of contact center metrics (AHT, Service Level, CSAT, and Occupancy).
- Proven ability to handle large, complex datasets with high attention to detail and accuracy.
- Excellent verbal and written English communication skills for presenting data to stakeholders.
- Experience with student loan data or remote service analytics is highly advantageous.