Deskripsi Pekerjaan
Are you organized, detail-oriented, and passionate about delivering exceptional service? We are currently seeking a motivated Reservation Admin to join our team in Surakarta on a part-time basis. In this role, you will be the backbone of our reservation process, ensuring that every guest inquiry is handled promptly and that our booking data remains accurate.
The ideal candidate will serve as the primary point of contact for reservation inquiries, maintaining a professional and welcoming tone while coordinating closely with our internal teams to fulfill guest needs. If you possess excellent communication skills and a high degree of administrative efficiency, we would love to hear from you.
Tanggung Jawab
- Manage incoming reservation inquiries via email, phone, and messaging platforms with a high level of professionalism.
- Accurately input and update guest reservation data into our management system.
- Coordinate with internal departments to ensure guest special requests and needs are fulfilled.
- Maintain an organized filing and tracking system for all pending and confirmed bookings.
- Prepare and send booking confirmations, invoices, and necessary pre-arrival information to guests.
- Resolve simple reservation conflicts or scheduling discrepancies effectively and efficiently.
- Provide regular reporting on reservation status and occupancy updates to management.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; Diploma in Hospitality or Business Administration is a plus.
- Previous experience in administration, reception, or customer service roles is highly preferred.
- Proficiency in Microsoft Office Suite (Excel, Word) and basic computer management software.
- Strong verbal and written communication skills in Indonesian (English proficiency is an advantage).
- Ability to multitask and maintain attention to detail in a fast-paced environment.
- Excellent interpersonal skills and a proactive approach to problem-solving.
- Available for a part-time commitment in the Surakarta area.