Deskripsi Pekerjaan
Join PT Tropically Group Bali, a premier hospitality service provider based in Denpasar, as a Reservation Administration Specialist. We are committed to delivering exceptional guest experiences through integrity, professionalism, and innovative business solutions. This role is pivotal in orchestrating seamless reservation operations across our Bali-based services. As a key member of our team, you'll ensure accurate booking management, optimize occupancy rates, and maintain high standards of customer satisfaction in our dynamic tourism environment. We offer a collaborative work culture where attention to detail and proactive problem-solving are valued. If you're passionate about hospitality excellence and possess strong administrative capabilities, we invite you to contribute to our continued growth.
Tanggung Jawab
- Manage and process reservation inquiries efficiently across multiple channels
- Maintain accurate digital records of bookings, cancellations, and modifications
- Coordinate with sales, operations, and housekeeping departments for seamless service delivery
- Handle customer communications professionally, resolving inquiries and special requests
- Monitor reservation systems to optimize room availability and maximize revenue
- Generate daily, weekly, and monthly occupancy reports for management review
- Implement and adhere to reservation policies and procedures
Kualifikasi
- Proven experience in reservation administration or front office operations
- Proficiency with property management systems (PMS) and booking platforms
- Exceptional organizational skills with attention to detail
- Strong written and verbal communication abilities in Bahasa Indonesia and English
- Problem-solving aptitude for handling reservation conflicts and special requests
- Knowledge of Bali tourism industry trends and local attractions preferred
- Ability to work under pressure during peak seasons while maintaining service quality