Deskripsi Pekerjaan
Are you passionate about hospitality and providing exceptional guest experiences? Join our dynamic team at Kuta Town House as a Reservation Agent and become the first point of contact for our valued guests. In this role, you'll be instrumental in creating memorable experiences by managing all aspects of our reservation process with professionalism and excellence.
As a Reservation Agent, you'll play a crucial role in ensuring our guests have a seamless booking experience from inquiry to confirmation. Your excellent communication skills and attention to detail will help us maintain high occupancy rates while delivering outstanding service that reflects the warm Balinese hospitality we're known for.
We're looking for someone who thrives in a fast-paced environment and takes pride in providing exceptional customer service. If you're a motivated individual with a passion for hospitality and a desire to grow your career in the tourism industry, we invite you to apply for this exciting opportunity.
Tanggung Jawab
- Manage all incoming reservation inquiries via phone, email, and online booking platforms
- Provide accurate information about room availability, rates, and amenities
- Process and confirm reservations while maintaining detailed records
- Coordinate with other departments to ensure smooth guest arrivals and departures
- Handle guest requests and special requirements with professionalism
- Upsell additional services and amenities to enhance guest experiences
- Maintain accurate reservation data in our property management system
Kualifikasi
- Previous experience in hotel reservations or customer service preferred
- Excellent communication skills in both written and spoken English
- Strong organizational skills with attention to detail
- Proficient in using reservation systems and software
- Ability to work efficiently in a fast-paced environment
- Positive attitude and customer-focused mindset
- Basic knowledge of local tourism attractions and services is a plus