Deskripsi Pekerjaan
Join Accor as a Reservation Agent and become an integral part of our world-class hospitality team. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing all room reservation inquiries with precision and professionalism.
p>Your responsibilities will include handling reservation requests through various channels, ensuring all guest preferences and special requirements are meticulously recorded, and maintaining accurate and complete reservation records. You will collaborate with other departments to ensure seamless guest experiences and contribute to achieving hotel occupancy targets.As a Reservation Agent at Accor, you'll have the opportunity to develop your customer service skills while working in a dynamic environment. We value individuals who are detail-oriented, possess excellent communication skills, and are passionate about creating memorable guest experiences.
Accor is committed to providing equal employment opportunities and fostering an inclusive workplace where all team members can thrive. We offer competitive compensation, flexible scheduling for part-time positions, and opportunities for professional development within our global network of properties.
Tanggung Jawab
- Handle all room reservation inquiries through phone, email, and online channels with professionalism and efficiency
- Maintain accurate and complete records of all reservations in the property management system
- Process guest bookings, modifications, and cancellations according to company policies
- Collaborate with other departments to ensure seamless guest experiences and operational efficiency
- Provide information about room types, rates, amenities, and local attractions to potential guests
- Monitor room availability and optimize occupancy rates through strategic reservation management
- Handle guest inquiries and resolve any issues or complaints related to reservations
- Participate in regular training sessions to enhance product knowledge and service standards
Kualifikasi
- Previous experience in hotel reservations or customer service preferred
- Excellent communication and interpersonal skills with proficiency in both written and spoken English and Bahasa Indonesia
- Strong attention to detail and accuracy in handling reservation data
- Proficient in using reservation systems and office software applications
- Ability to work effectively under pressure and manage multiple tasks simultaneously
- Positive attitude with a passion for delivering exceptional customer service
- Flexible availability to work various shifts including weekends and holidays
- High school diploma or equivalent; hospitality or tourism degree is a plus