Deskripsi Pekerjaan
Join our dynamic hospitality team as a Reservation and Revenue Assistant and play a pivotal role in driving business success across Jakarta and Indonesia's premier tourism destinations. This position offers an exciting opportunity to master reservation systems while implementing revenue optimization strategies that directly impact our bottom line. We provide a comprehensive compensation package including competitive base salary, performance-based bonuses, full health benefits, and clear pathways for career advancement in Indonesia's thriving tourism sector.
As a key member of our revenue management team, you'll collaborate with cross-functional departments to ensure seamless guest experiences while identifying growth opportunities. Our supportive environment encourages continuous learning and professional development, making this ideal for hospitality professionals seeking to expand their expertise in revenue management and customer relations.
Tanggung Jawab
- Manage end-to-end reservation processes across multiple booking channels
- Analyze reservation trends and implement strategies to maximize occupancy and revenue
- Collaborate with sales teams to develop targeted promotions and packages
- Maintain accurate reservation data and generate performance reports
- Handle guest inquiries and resolve booking-related issues promptly
- Monitor competitor pricing and market dynamics to inform pricing strategies
- Coordinate with operations team to ensure seamless guest experiences
Kualifikasi
- Previous experience in hospitality reservation or revenue management preferred
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Strong analytical skills with attention to detail
- Excellent communication and interpersonal abilities
- Basic knowledge of revenue management principles
- Ability to work in fast-paced, deadline-driven environment
- Fluency in English and Bahasa Indonesia
- Customer service orientation with problem-solving mindset